Service
Department

Service Department

One of the many benefits of being a Niton UK customer is our well established service department based at our offices in Winchester. Our service department has been repairing and servicing our product range for over 15 years, offering services that include calibrations, product maintenance contracts and repairs.

Our services include:

  • Upgrades
  • Calibrations
  • Maintenance Contract
  • Service Packages
  • Annual Calibration
  • Repairs

We also offer a range of rental options for our XRF analysers.

If you have any questions then please feel free to use the chat option, contact us or phone us on 01256 397860

Our Mission Statement

To ensure that the high level of service and satisfaction that customers have come to expect over the years is maintained or exceeded.

The main goal is to make sure our customers are able to continue working as smoothly and efficiently as possible with minimal disruption if issues arise.

Our Service Team

Dan Harms | Service Department | Service Manager

Dan Harms

Job Title: Service Manager
Joined Niton UK: April 2008

Having acquired extensive experience of Niton analysers - including safe working operation and servicing/calibration options – Dan represents the steady hand on the tiller for the Niton UK service department. This ensures that all work carried out continues to build upon the exceptional service that the company works so hard to provide to our customers.

Outside work he enjoys spending time with his family and playing rugby for his local team.

Russell Masters | Service Department | Service Supervisor

Russell Masters

Job Title: Service Supervisor
Joined Niton UK: July 2011

Since his arrival Russell has proved himself to be a great asset to the service department. This is demonstrated by the high volume of positive feedback that he continues to receive from our customers.

Russell is friendly and considerate with a deep interest in history. Russell also enjoys playing football, and he is a season ticket holder at the club he supports. When not busy with football or reading history, he likes to spend time at museums, pubs, and greasy spoon cafes.

Neil Tarry | Service Department | Installation & Commissioning Technician

Neil Tarry

Job Title: Installation and Commissioning Technician
Joined Niton UK: May 2010

Neil travels the length and breadth of the United Kingdom and Eire delivering and commissioning instruments and training people in how to use Niton analysers. He has acquired a great deal of knowledge that allows him to deal confidently with the various situations in which analysers are used.

Neil is friendly and approachable with a good sense of humour. Neil spends a lot of time away from home but when he is home he likes watching or playing football or cricket.

Chris Bode | Service Department | Customer Support Technician

Chris Bode

Job Title: Customer Support Technician
Joined Niton UK: June 2014

Since joining the service department just a few years ago, Chris has already established himself as a dependable, loyal and trustworthy addition to the team. He regularly works hard to ensure that customers receive the best turn-around times possible and the feedback he regularly receives echoes this.

Chris is energetic and competitive with a keen interest in sport. His favourite activities outside work include playing golf or football or going on long walks with his dog.

Jamie Donaldson | Service Department | Customer Support Technician

Jamie Donaldson

Job Title: Customer Support Technician
Joined Niton UK: March 2016

Jamie joined Niton after servicing lorry engines for a national haulage company. He enjoys applying his engineering knowledge and skills to servicing X-Ray and laser instruments. Jamie is a much valued member of the service team. He meets every deadline and regularly goes out of his way to help his colleagues.

He is friendly and reliable. Away from the bench he enjoys watching motorsports, cycling, gaming and spending time with friends.

Chris Blissett | Service Department | Customer Support Technician

Chris Blissett

Job Title: Customer Support Technician
Joined Niton UK: March 2018

Chris enjoys taking things apart to see how they work and how he can improve them, the more intricate the device the better. He has transferred to servicing Niton XRF instruments, the practical skills he has developed stripping down motorbike engines.

Chris is enthusiastic, friendly and learns quickly. It is hard to believe he is the newest member of the service team. At weekends he enjoys racing motocross and mini bikes through woods and jumps at endurance events. He is off to the USA to watch NASCAR motorsport next year.